Privacy Policy

This Privacy Policy explains how Squeenaud Casino may collect, use, store and protect personal information when you visit the website, create an account, use casino services or contact support. It also explains your privacy choices and how to request access, correction or deletion of your information.

Squeenaud Casino holds a gaming licence issued by the Curaçao Gaming Control Board and carries an iTech Labs certification covering operation security standards.

Information we may collect

To provide online casino services, Squeenaud Casino may handle information that identifies you, relates to your account or is generated when you use the website. The information collected can vary depending on the services you use, the checks required for your account and the choices you make.

Account and contact details

This may include your name, date of birth, residential details, country of residence, username, account credentials and contact information. We may also record information you provide when you contact customer support, make a complaint, ask a question or otherwise communicate with us.

Verification information

Where identity, age, account or payment verification is required, we may request documents or other information needed to complete those checks. This can include identification documents, proof of address, information about the source or ownership of funds and related verification records. Verification information is used to help confirm that an account is being used lawfully and by the person who opened it.

Payment and transaction records

We may record deposits, withdrawals, wagers, gaming activity, account balances, bonuses or promotional activity where applicable, and other transaction information. Payment providers may process payment details on their own systems. We may receive information needed to confirm a transaction, prevent misuse, resolve disputes and maintain accurate account records.

Technical, device and usage information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, general location information, language preferences, pages viewed, session information and dates and times of access. We may also record information about how you interact with the website so that we can maintain, secure and improve the service.

Information from other sources

In some circumstances, information may be received from payment providers, identity and verification services, fraud-prevention services, analytics providers or other parties that help support the operation of an online casino. We only seek information that is relevant to account administration, safety, compliance, support or another legitimate business purpose.

How and why information is used

Personal information is used for purposes connected with operating the website and providing casino services. Depending on the circumstances, this may include the following:

Creating, administering and securing your player account.
Processing deposits, withdrawals and other account transactions.
Providing requested games, features, account services and customer support.
Confirming your identity, age, eligibility and account information.
Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Communicating with you about your account, transactions, service updates, security matters and support requests.
Sending marketing or promotional communications where permitted and where you have given consent or another lawful basis applies.
Understanding website usage, testing features, fixing errors and improving performance.
Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, the website and relevant service providers.

We aim to use information only for relevant purposes and to limit access to people and service providers who need it to perform their role. Some service providers may process information on our behalf, including providers involved in hosting, payments, verification, fraud prevention, customer support, analytics, security or communications. These providers may have their own privacy terms where they process information under their own arrangements.

We may combine information from your account, transactions, website activity and verification checks where this is necessary to provide services, protect the platform, meet obligations or respond to your requests. We do not treat every piece of information in the same way: access and use may depend on its purpose, sensitivity and the requirements that apply to it.

Cookies, security and retention

Cookies and similar technologies

Squeenaud Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, understand website traffic and improve the user experience. Some cookies may be provided by service partners that help with analytics, security or other website functions.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect account access, website features or how certain pages work. Browser controls differ, so you should check the settings and help information for the browser or device you use.

Security measures

We use reasonable administrative, technical and organisational measures to help protect personal information against unauthorised access, alteration, disclosure, loss or misuse. Measures may include access controls, secure communication methods, monitoring, authentication processes and procedures for handling security incidents.

No website, online service or method of transmission can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a suitable device and notifying support if you suspect that your account or personal information has been compromised.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Information may need to remain available to complete outstanding transactions, investigate activity, respond to requests, protect against fraud or meet legal and record-keeping obligations.

Your privacy rights and how to contact us

Depending on your circumstances and the requirements that apply, you may have rights in relation to your personal information. These rights may include asking what information is held about you, requesting a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion where appropriate and withdrawing consent to marketing communications.

Making a data request

To exercise your privacy rights, contact support@squeenaudcasino.wtf. Please describe your request clearly and include enough information for us to understand which account or records it concerns. We may need to verify your identity before providing information or making changes, particularly where a request involves account security or sensitive records.

Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that information.
Correction: ask us to correct, update or complete information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete your information where there is no continuing reason or obligation to retain it.
Marketing consent: withdraw your consent to marketing at any time by contacting support@squeenaudcasino.wtf or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent will not affect service messages that are necessary for your account, transactions, security, support or other operational purposes. It also will not necessarily require deletion of records that we must retain or are otherwise permitted to keep. If information is deleted or restricted, some services or account functions may no longer be available.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on the website. We encourage you to review this page periodically, particularly before providing new information or using additional features.

If you have a question about this policy, believe your information has been handled incorrectly or want to make a data request, please contact support@squeenaudcasino.wtf. We will review your enquiry and respond in accordance with applicable requirements and the nature of your request.