Betting Rules

These Betting Rules explain the general conditions that apply when you use betting and gaming services made available through Squeenaud Casino. Please read them carefully before placing a bet. By opening an account, depositing funds, entering a game or submitting a wager, you confirm that you understand and accept the applicable rules, together with any relevant account, payment, promotion and responsible gambling terms.

Squeenaud Casino holds a gaming licence issued by the Curaçao Gaming Control Board and carries an iTech Labs certification covering operation security standards.

1. General betting conditions

Squeenaud Casino provides betting and gaming services subject to applicable laws, regulatory requirements and the rules displayed for each product or game. You are responsible for checking that online gambling is lawful for you to access and use in your location. If online gambling is not permitted where you are located, you must not use the service.

You must be of legal gambling age and provide accurate, current and complete information when creating or maintaining an account. We may require information or documents to verify your identity, age, location, payment method or source of funds. An account may be restricted, suspended or closed where verification cannot be completed, information is inaccurate, or activity appears inconsistent with applicable requirements.

An account is intended for the individual who registered it. You must keep your login details confidential and must not allow another person to use your account. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and followed any security instructions provided.

Only one account should be maintained for each player unless Squeenaud Casino has expressly approved otherwise.
You must not use the service on behalf of another person or allow another person to place bets through your account.
You must not attempt to bypass account, location, age, deposit or responsible gambling controls.
You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
You must review the information shown before confirming a bet, as submitted bets may not be changed or cancelled once accepted.

The rules shown for a particular game, betting market or promotion form part of these general Betting Rules. Product-specific rules may explain eligible bets, settlement methods, results, odds, limits, cancellations and other conditions. If a product-specific rule conflicts with a general rule, the product-specific rule will generally apply to that product to the extent permitted by law.

2. Placing, accepting and settling bets

A bet is normally treated as submitted when you confirm it using the relevant button or instruction and the system records it. A bet is accepted only when it has been successfully processed and appears in your account or betting history. A message, screen display or balance change that is incomplete, delayed or caused by a technical issue does not necessarily mean that a bet has been accepted.

You should check the stake, selection, odds or game details, and any other information displayed before confirming a wager. You should also check your betting history after placing a bet. If the details do not appear as expected, do not place the same bet again until you have checked its status.

Bets may be refused, limited, cancelled or declared void where this is required by law, a product rule, a promotion condition, a responsible gambling measure, a payment issue, an obvious error, a technical failure or suspected misuse. Where a bet is void, the usual outcome is that the relevant stake is returned, subject to the applicable rules and any legal requirements.

Game outcomes and betting results are determined using the relevant game system, event result, official source or settlement process described for the product. Results may be amended if an official result is corrected, a clear error is identified, fraud or manipulation is detected, or a technical issue affected the outcome. We may retain records of bets, transactions, game activity and system events for operational, legal and compliance purposes.

Errors and interruptions

If an obvious error affects odds, prices, game information, settlement or account balances, the affected transaction may be reviewed and corrected or cancelled in accordance with the applicable rules. An obvious error may include a typographical, display, technical, software or communication error that a reasonable player would recognise. You must not knowingly take advantage of an error.

Internet connections, devices, software and telecommunications services can affect access to the platform. We do not guarantee uninterrupted or error-free availability. If a service interruption occurs, do not assume that an attempted bet was accepted. Contact the available support channel through the website if you need assistance, without attempting to provide or alter contact information through an unverified source.

3. Payments, account balances and promotions

Deposits and withdrawals must be made using payment methods permitted by Squeenaud Casino and in the account holder’s name, unless an alternative arrangement is expressly approved. Payment processing may be subject to verification, transaction checks, third-party terms, banking delays and applicable fees. You should review the payment information displayed at the time of a transaction.

You must not deposit funds using a payment method that you are not authorised to use. We may delay, reject or reverse a transaction where there is a security concern, a verification issue, a suspected breach of these rules or a legal or compliance requirement. Withdrawals may be subject to account checks before they are processed.

Your account balance should be used only for lawful betting and gaming activity. If a balance has been credited in error, you must notify Squeenaud Casino and must not withdraw or use the incorrectly credited amount. We may correct account entries and recover funds credited as a result of an error or unauthorised transaction, subject to applicable law.

Promotions, bonuses, free bets and other offers may have separate eligibility requirements, expiry dates, wagering conditions, game restrictions, maximum values or withdrawal conditions. Those conditions will be displayed with the relevant offer. You should read them before opting in or using an offer. A promotion may be withdrawn, changed or withheld where misuse, multiple accounts, fraudulent conduct or a breach of the promotion conditions is identified.

Confirm that you understand the offer conditions before accepting a promotion.
Use only eligible games, stakes and payment methods specified by the offer.
Do not create accounts or coordinate activity to obtain an offer more than once.
Check whether an offer expires before you place an eligible bet.
Keep records of the offer conditions that applied when you opted in.

4. Fair play, disputes and responsible gambling

You must use the service fairly and honestly. Prohibited conduct may include fraud, collusion, using another person’s account, manipulating a game or system, exploiting technical weaknesses, using automated tools where not permitted, interfering with the platform, or attempting to conceal the origin of funds. Such conduct may result in an investigation, cancellation of affected activity, account restrictions or other action allowed by law.

If you believe a bet, game result, transaction or account entry is incorrect, review your account history and the relevant product rules first. You should then raise the issue through the support process available on the website, providing enough information for the matter to be investigated. This may include the date and time, game or market, stake, transaction reference and a description of the concern. Do not send passwords or other sensitive security information unless a verified process specifically requests it.

Complaints are reviewed using available account records, transaction information, game data, technical logs and the applicable rules. A decision may take account of legal obligations, third-party information and the need to protect the integrity of the service. If you remain dissatisfied, follow the further complaint or dispute pathway made available on the website.

Gambling should be entertainment, not a way to solve financial problems. Set a budget before you play and avoid chasing losses. Consider using available deposit, spending, time-out, self-exclusion or other account controls if gambling stops being enjoyable or begins affecting your finances, relationships, work or wellbeing. You can also seek independent help from an appropriate Australian gambling support service.

Only gamble with money you can afford to lose.
Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or other substances.
Never borrow money or sell possessions to fund gambling.
Do not treat wins as guaranteed income or losses as something that must be recovered.
Ask for help promptly if you are concerned about your gambling or someone else’s gambling.

These Betting Rules may be updated from time to time to reflect changes to the service, products, legal requirements or responsible gambling practices. The version displayed on the website applies from its stated effective date. You should review the rules regularly and before placing bets. If you do not agree with an update, stop using the relevant service and follow the account closure or support process available on the website.